Get in touch with our team for support, partnerships, or any questions about Velee's AI-powered image enhancement services.
Room 511, 5/F, Ming Sang Industrial Building
19-21 Hing Yip Street, Kwun Tong
Hong Kong
https://www.velee.ai
We typically respond within 24 hours
(5 business days maximum)
Our support team is available to assist you with any questions or technical issues.
24/7 - We monitor and respond to emails around the clock
High priority issues are addressed immediately
Business day responses: Monday - Friday
Supporting users worldwide in multiple time zones
We typically respond to all inquiries within 24 hours. For technical issues or urgent matters, we aim to respond even faster. During peak periods, it may take up to 5 business days for a complete resolution.
Please include: your account email, a detailed description of the issue, steps to reproduce the problem, browser/device information, and any error messages you received. Screenshots are also very helpful.
Absolutely! We welcome business partnerships, API integration opportunities, and enterprise solutions. Please select "Business Partnership" in the contact form and provide details about your organization and intended use case.
Currently, we provide support primarily through email. This allows us to better track issues, provide detailed responses, and maintain a record of our correspondence. For urgent matters, please mark your email as "urgent" in the subject line.
We love hearing from our users! Please use the contact form above and select "Feature Request" as your subject. Provide as much detail as possible about the feature you'd like to see and how it would improve your workflow.
